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🏷️ Discussion TypeQuestion BodyI'm a bit confused. I sent an email to the NPM support team, and nobody is responding. It seems I should be communicating via GitHub, which is slightly confusing. I have an issue: I deleted an organization on my account because I wanted to move it to another account, and now I have lost access to the organization on my account. I also seem to be unable to claim it on the other accounts, so I just want to resolve this issue. not sure to talk to who at this point. |
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Replies: 3 comments 1 reply
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I think this is something only npm support can handle. When you delete an npm organization, the namespace doesn’t always become immediately reusable or transferable, so it usually gets stuck in a state that only the npm team can fix manually. The best way forward is to contact them through the official support channels here: Include the org name and both account details you used, and they should be able to either restore it or free up the namespace. I don’t think email is actively monitored anymore, so GitHub is the correct place. |
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@Hoobbaaboobba https://github.com/npm/support <- not found this kinda not usefull https://www.npmjs.com/support tried that but it seem to forward me to github again feels like a loop |
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Hm, have you tried filling out the form here https://www.npmjs.com/support? It did't forward me back to GitHub |
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Hi @JustKira , Please open a ticket on our Support page. This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request! |
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Hi @JustKira ,
Please open a ticket on our Support page.
This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.
As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!